17:19, Wednesday 28th May 2025
Salon Policies – Ooh Lala's and Beauty Addicts
To ensure a smooth experience for all clients, please take a moment to read through our salon policies:
1. Appointments & Booking
• We are appointment-only. Walk-ins are not accepted.
• Appointments must be booked at least 24 hours in advance through our online booking system.
• For same-day or last-minute bookings, please message us directly.
• Please ensure you are booking the correct service. If you decide to change your mind on the day (e.g., opt for a smaller or different treatment), you may still be charged for the original service booked, as time has been allocated for it.
2. Nail Art Pricing & Planning
• All nail art prices are listed as "from" prices. The final cost will depend on the complexity and time required.
• If you're planning a detailed or custom set, please send us reference photos in advance so we can ensure enough time is booked.
• Failure to provide inspiration may result in more basic designs or a reschedule if time is insufficient.
• Infills must be booked within 4 weeks of your last appointment. If it has been longer than 4 weeks, you will need to book a full set, as this requires more time and work.
• We do not work on somebody elses work. If you currently have products on your nails from another salon or tech, you will need to arrive with bare nails or book a removal with your appointment. Failure to do so may result in deposit being lost and appointment being rescheduled.
3. Deposits & Cancellations
• A non-refundable deposit is required when booking an appointment.
• If you cancel or reschedule with less than 48 hours’ notice, or if you no-show, your deposit will be forfeited.
• If you need to reschedule or cancel, please do so as early as possible via the booking system or by contacting us directly.
4. Late Arrivals
• Please arrive on time. Clients who arrive more than 10 minutes late may need to have their appointment shortened or rescheduled and may lose their deposit.
5. Payments
• Payments must be made before or during your appointment.
• We do not accept delayed payments or offer payment plans.
6. Accessibility Notice
• Our salon is located on the second floor with two flights of stairs.
• If you are unable to manage stairs, please contact us prior to booking so we can arrange an accessible downstairs appointment, available on specific days only.
7. Patch Test Policy
• Certain beauty treatments (e.g. brow tint, lash lift, etc.) require a patch test at least 24–48 hours in advance.
• If a patch test is not completed in time, your appointment may be cancelled and your deposit forfeited.
8. Refunds & Concerns
• We do not offer refunds for completed services.
• If you have any concerns or are unhappy with any part of your treatment, please let us know during your appointment so we can try to resolve it immediately.
9. Aftercare
• We provide aftercare advice tailored to your treatment and encourage you to follow it closely to get the best results.
• If you’re unsure about aftercare, just ask—we’re happy to help.
10. Hygiene & Sickness Policy
• If you are feeling unwell or have contagious symptoms (cold, flu, etc.), please reschedule your appointment.
• We reserve the right to refuse service if a client appears visibly unwell, for the safety of staff and other clients.
11. Respecting Time & Space
• Please arrive alone unless you’ve made arrangements for assistance or accessibility.
Children and additional guests are not permitted unless previously discussed.
